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Membership FAQ

Q. How do I use my Passport Card?

Your Passport Card provides a second complimentary adult entrée at a selection of prestigious restaurants. Before you use your card, visit our website to find a list of participating locations in your area.

Enjoy your meal, and at its completion, provide your Passport Card, along with your method of payment. Your server will make your deduction discreetly, and return your bill with an adjusted total. In order to recognize the effort from your wait staff, we ask that you tip 18-20% on your original bill, before any deductions are made.

Q. How many times will my card be honored?

You can use your card again and again at your favorite dining locations. There are no limits on usage, and you will always be welcomed as distinguished guests with your Passport Card. Please check each restaurant's listing to determine which meals they serve. Passport Card are not accepted on major holidays, or any day a specific restaurant terms a holiday (St. Patrick's Day, Cinco de Mayo, Mother's Day etc.) If you have questions regarding a restaurants interpretation of a holiday, please call ahead.

Q. How do I know where my card will be honored?

Passport offers a number of options to find participating restaurants and merchants who will accept your card:

  • The Passport Dining website. Log into www.passportdining.com using your card number and email address to find participating locations.
  • The Passport Mobile smartphone application. Available for iPhone, Android, and Windows Phone devices. Search the App Store, Google Play, or Windows Store for 'Passport Mobile' to download and install.

Q. Where can I find the specific details of a restaurant's offer?

A restaurant's primary offer is detailed in text on their listing. The majority of participating restaurants honor the Passport Dining card for a complimentary second adult entrée. A few restaurants offering non-traditional menus such as tapas, sushi and other small plate items may have a unique offer. Please refer to a restaurant's listing to review this discount information.

Additionally, some restaurants may offer additional special offers beyond the standard offer. These offers are detailed in each restaurant's listing with an icon. Please note that a number of these special offers cannot be combined with the standard offer. An icon denotes restaurants that will automatically include an 18% gratuity on your bill at the end of your meal.

When less than two entrées are ordered BONUS discounts may apply. BONUS offers will be detailed by text below the restaurant's standard offer. Check each restaurant's listing to determine if a restaurant offers BONUS items.

Q. How do I use the card at participating restaurants?

Your Passport Dining savings are always calculated away from the table. When using the card at participating restaurants simply include it with your method of payment and your discount will be discreetly deducted from your bill. Please tip 18-20% on your total bill, before any deductions are made. In select areas, some restaurants may automatically include an 18% gratuity on your bill. These restaurants are denoted with an icon in the upper-right portion of their listing.

Q. Are there any restrictions on restaurant use?

You may use the restaurant discounts as often as you like. However, the restaurant offer is subject to the following terms and conditions:

  • Passport Cards are valid any day during regular business hours, except on recognized holidays (New Year's Eve, New Year's Day, Christmas Eve, Christmas Day, Easter, Mother's Day, Father's Day, Valentine's Day, 4th of July, Memorial Day and Thanksgiving Day) or any special day a restaurant may observe as a holiday. If you have a question regarding a holiday, please contact the restaurant before your visit.
  • Passport Cards are not valid with any other promotions or discounts, including Happy Hour menus/specials. Passport Cards are not valid for alcohol, desserts, wine specials, gift certificates, gift cards, promotional non-published menu items, when dining alone, or when ordering "to go", except where noted in a restaurant's listing on www.passportdining.com
  • The lowest priced adult entrée in the party (two or more people) is compliments of the restaurant.
  • SELECT restaurants with non-traditional menus may offer 20% off the entire bill for 2-6 adults. This offer applies when ordering sushi, tapas, buffet. Please check the website for details.
  • A minimum of one adult entrée per person in the party must be ordered. An appetizer is considered an entrée only if an entrée is purchased by the party. Entrées may not be split.
  • Passport Unlimited memberships are refundable within 30 days of purchase. Misuse of the card will result in cancellation of the card number and the card will not be honored.
  • Driver's liscense or photo ID may be required.
  • DINING IN GROUPS: A MAXIMUM OF TWO CARDS PER PARTY MAY BE USED AT ONE TIME. If a party of four or more is present with two Passport Cards, the two lowest priced entrées in the party are compliments of the restaurant. This includes when separate checks are issued. When dining at a restaurant honoring the non-traditional menu discount of 20% off (2-6 people) a maximum of 6 people and a maximum of ONE card per party applies. Children's menu excluded.
  • ADDITIONAL OFFERS: Additional offers differ from the standard offer, and are not honored at all restaurants; please reference www.passportdining.com for offer details.
    • SELECT restaurants with non-traditional menus may offer 20% off (2-6 people) a maximum of 6 people and a maximum of ONE card per party applies. Children's menu excluded. This offer applies when ordering sushi, tapas and buffets.
    • SELECT restaurants may offer discounts for members when dining alone, ordering "to-go" or on brunch, banquets or all-inclusive meals.
    • When less than two entrées are ordered, BONUS discounts may apply. Check each restaurant's website listing to determine if a restaurant offers BONUS discounts.
    • On prix fixé meals or combination meals, the entrée portion only will be compliments of the restaurant.
  • REPLACEMENT CARD POLICY: 1st card replaced: $25.00 fee; 2nd card replaced at full price.
  • TIPPING POLICY: As a Passport member, restaurants welcome you as a privileged guest. To allow us to maintain and expand your extensive selection of restaurants, please tip the wait staff 18-20% on your total bill, before any deductions are made.

Q. How will I know when changes occur to the list of participating restaurants?

Visit the website or mobile application frequently for the most current and up-to-date selection of participating restaurants.

You may also elect to receive our monthly E-newsletter, which provides important member information, including restaurant changes, restaurant news and other helpful membership tips. Visit the My Profile section on the website to update your profile to receive these communications.

Q. How can I update my information if I've moved or any of my personal information changes?

Your personal information (email address, mailing address, etc.) is available for update in your membership profile. To update your profile, log into the Passport Unlimited web site using your card number and email address. From the menu in the upper right, select My Profile. Here you can update your information to ensure you continue to receive updates and other communications.

Q. What types of memberships are available?

Passport Dining Memberships are valid in all areas, at all participating restaurants.

Passport Dining Plus Memberships also receive access to the Shop and Travel benefits in addition to Passport Dining savings. An ideal choice for members interested in extending their savings into all areas of their daily lives - including travel, shopping, and professional services!

Passport Regional Memberships are valid in a specific area only; a sub-set of the full Passport Dining restaurant list. These cards are only available in select markets.

Q. I've lost my card; what is the replacement policy?

Your first lost card will be replaced for a $25.00 fee. Subsequent lost cards will be replaced at full price. Passport memberships may not be resold for any reason.

Q. What are my responsibilities as a Passport member?

In order to maintain and expand our selection of restaurants, we ask that you recognize your wait staff’s service by tipping 18-20% on your total bill, before any deductions are made. In some areas, an automatic 18% gratuity will be included on your bill.

If for any reason you are not satisfied with your experience, please tip based on the above guidelines and contact Passport Unlimited with your feedback. We will bring your feedback to the restaurant management to ensure your concerns are heard, while maintaining a positive reputation for the program within the local restaurant community.

Q. What does Passport consider an award winning restaurant?

  • Wine Spectator Awards
    See more information about this award here.
  • DiRoNa
    See more information about this award here.
  • James Beard
    See more information about this award here.
  • AAA Diamond Award (Four and Five Diamond Winners)
    See more information about this award here.
  • Michelin Starred
    See more information about this award here.
  • Zagat Rated (Minimum rating of 20 average across criteria)
    See more information about this award here.

We strive to keep our list of award winners as complete as possible. If you find we’ve overlooked recognizing a deserving restaurant please let us know.